Privacy Policy

Introduction

WeCare Home Solutions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard the information you submit through our website when requesting appliance repair services.

Information We Collect

We collect information that you voluntarily provide to us when you request a service, submit our callback form, or contact us by phone, WhatsApp or email. This may include:

• Your name and contact number
• Your city or service location
• The appliance brand and type you need repaired
• A description of the problem or any details you choose to share

We do not collect sensitive personal information, and we do not require you to create an account to use our website.

How We Use Information

The information you share is used solely to:

• Contact you to confirm and schedule your repair request
• Understand your appliance issue and dispatch a technician
• Provide quotes, updates and follow-up support
• Improve the quality of our services

We do not sell, rent or trade your personal information to third parties. We may share limited details with our assigned technicians only to fulfil your service request.

Lead Form Data

When you submit our “Request a Callback” form, the details you enter are sent securely to our team by email so we can respond to your request. This data is used only to contact you about your appliance repair enquiry and is retained for as long as needed to provide the service and for our internal record-keeping.

Our form includes basic anti-spam protection. We do not use the information submitted through the form for unsolicited marketing.

Data Protection

We take reasonable technical and organisational measures to protect the information you share from unauthorised access, disclosure or misuse. While no method of transmission over the internet is completely secure, we strive to safeguard your data and retain it only for as long as necessary to provide our services.

Third-Party Services

To operate and improve our website, we rely on trusted third-party providers who may process limited technical information on our behalf:

• Vercel — website hosting and anonymous traffic analytics
• Resend — delivery of lead form submissions to our team by email
• Google Search Console — monitoring how our site performs in search results

These providers process information only as needed to deliver their services and in accordance with their own privacy policies.

Contact Information

If you have any questions about this Privacy Policy or wish to request changes to the information we hold about you, please reach out to us:

• Phone: +919541797754
• Email: support@wecarehomesolutions.in
• Address: Bemina, Srinagar, Jammu and Kashmir 190018